FAQ


(1) Products


What paper do you print on?

All prints ( canvas prints, framed and unframed prints ) are printed on Premium Archival Fine Art papers with the latest production techniques in inkjet / giclée printing.

(2) Online Shop


What forms of payment do you accept?

We accept the major credit cards Visa, MasterCard, and American Express. We also accept payments with Paypal and Bitcoin payments through Coinbase.


How secure is this store?

This store is SSL secured. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your transaction data is stored through Shopify’s data storage, databases and the general Shopify application. They store your  data on a secure server behind a firewall.

Any purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. None of your sensitive payment information is shared with us.All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers, like Paypal and Coinbase.

 

Do you offer wholesale pricing?

Yes. If you would like a wholesale account, please email to phiswe@livingwithpictures.com and include your business details in your message.

What is your exchange / return policy?

Customer satisfaction is of the utmost importance to us. Products can be returned within 14 days of delivery. Returns must be returned in the original packaging. Please note that we do not reimburse the outgoing or return shipping charges unless the return is due to a defect.

 

(3) Shipping


How long will delivery of my order take?

Prints are usually shipped within 1-3 businessdays and delivered within 6-10 businessdays within the U.S. and 5-14 business days to the rest of the world.

How much does shipping cost?

Shipping costs are calculated based upon the weight and size of the product(s) in your cart. You can view shipping costs by using the Shipping Rates Calculator prior to Checkout.


Where do you ship from?

Our Framed Fine Art prints are shipped from the United States. Unframed Fine Art Prints are shipped from either the United Kingdom or the United States, depending on the shipping destination.

Do you ship internationally?

Yes. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection.

 

4) More Questions


If you have further questions, please feel free to contact us.